Terms & Conditions

Refunds & Returns Policy

All products from TWF International Ltd have a full, no quibble guarantee.

If you are in any way unhappy with your purchase simply return it to us unused and in original condition within 14 days for a refund or exchange.

All goods are guaranteed for 12 months from the date of purchase against faulty materials and workmanship. This does not include wear and tear, accidental damage or abuse. This does not affect your statutory rights.

Please return products to the following address with a covering note including your contact details, reason for return and whether you would like an exchange or refund.

When returning wetsuits, please follow the folding instructions found on the returns card to ensure they are not damaged in transit.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the refund within several days, depending on your card issuer's policies.

Return Address
Returns Department
TWF International Ltd
Moorswater Industrial Estate,
Liskeard, Cornwall, PL14 4LN 

Damaged or Faulty Items

If you receive a damaged or faulty product or if the product fails within its registered years guarantee, then please contact us.

Depending on the nature of the fault TWF International Ltd will either send you a replacement part with instructions on how to fit, refund the guarantee or receipt holder or send an entire new product.

For full details on our terms and conditions please contact us.

Gift Vouchers

Gift vouchers ordered through www.twfshop.co.uk will be sent to the delivery or email address provided at the time of purchase.

Gift vouchers must be redeemed on www.twfshop.co.uk, as full or part payment of products.

Gift vouchers cannot be used to purchase a further gift vouchers.

Gift vouchers cannot be exchanged for cash.

Gift vouchers may only be redeemed against products purchased in the same currency as shown on the voucher.

In the instance where products purchased online with a gift voucher are returned, monies owing will be refunded by a gift voucher.

We (TWF & Sola) are not responsible if a gift voucher is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.