Shipping Info

Our warehouse is closed on Fridays, Saturdays, Sundays and Bank Holidays. Any orders placed on these days be processed on the following working day.

UK Standard Delivery £7.00

Delivery will be made in 3-5 working days.

UK Next Day Delivery £10.00

Delivery will be made the next working day when placed before 2pm Monday - Thursday.

Local Collection

Collection from the showroom at our Liskeard HQ. Available Monday-Thursday 8am - 5pm. Select Local Collection when checking out using a PL postcode. Please make sure you have received a confirmation email that your order is ready before arriving to collect.

Outside of UK Delivery

To enquire about shipping outside of UK mainland please email sales@thewetsuitfactory.co.uk. Delivery costs are calculated per order, we always try to offer the best price available at the time of ordering.

Other Delivery Information

Your order will be delivered anytime between 7.30am and 7.30pm using a tracked service. If you are not in to take delivery of your parcel, the carrier may leave a calling card with details on how you can rearrange delivery or collect from a pick-up location.

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FAQ's

Has my order been sent yet?

As soon as your order is dispatched from our Warehouse, you will be sent an email to confirm that it's on its way. You may also receive an email and/or text from the courier alerting you that they have your parcel.

How do I return an item?

A postcard with our return’s instructions card should have been packed with your order. If you do not have this, please see our refunds & returns policy on the Terms & Conditions page.

Have you received my returned goods?

Please allow a week from posting for our team to process your return. As soon as it has been processed, you should receive an email notifying you that your exchange or refund has been authorised. In the unlikely event that you don't hear from us after a week please get in touch.

An item is showing as out of stock, please can you check?

Our website stock is updated on a regular basis, if it says it is out of stock then unfortunately it really is. However, we are constantly having deliveries, enter your email on the product page to be informed when this item is back in stock.

Do you have a shop?

We don’t have a shop; however, we do have a wholesale showroom at our Liskeard HQ where you can browse our full range of products.

Can I collect my order?

We offer Local Collection from the showroom at our Liskeard HQ. Available Monday-Thursday 8am - 5pm. Select Local Collection when checking out using a PL postcode. Please make sure you have received a confirmation email that your order is ready before arriving to collect.